Posted: 06/01/2021

  • Serves as the customer service representative for program participants for program registration issues and special requests related to billing.
  • Manages the monthly billing process for memberships, registrations, rentals and camp. This includes pre-billing preparations and reporting associated with the billing batches.
  • Monitors declined transactions:
      • Communicates membership declines to the Member and Guest Services Director.
      • Follows-up with emails and phone calls as necessary for declines related to Preschool, Club J and other programs.
      • Processes charge backs from credit card processors and NSF checks in Traction Rec.
      • Watches for declines that did not fully process in the Traction Rec system and communicates the information to the Database Manager for follow-up.
  • Updates records as appropriate including but not limited to phone numbers, e-mail addresses, mailing addresses, name corrections, credit card information, etc.
  • Conducts ongoing review of outstanding balances with CFO and program staff to collect overdue payments.
  • Enters payroll deductions into database.
  • Prepares FSA statements as requested.
  • Processes membership and program refunds.
  • Processes adjustments in the database.
  • Manages the Registrar Dashboard and resolves all requests within 7 business days. Requests may include but are not limited to:
    • Entering class registrations into a database.
    • Setting up payment schedules.
    • Transferring an existing registration to a different session/program etc.
    • Refunding membership fees and program tuition as approved by the program head.
  • Assist program participants with the online registration portal to facilitate participants registering themselves for programs.
  • Obtains and distributes registrations and donations from lockbox multiple times a day.
  • Assists with distributing the mail including:
    • Opening the mail to look for checks.
    • Bringing any checks to the accounting office.
    • Scanning copies of checks to the appropriate staff member.

Other Responsibilities:

  • Assists with audit preparation as assigned.
  • Assists with other database and accounting related functions as assigned.
  • Assists with reports.
  • Serves as backup for development gift entry.
  • Performs other duties and responsibilities as needed, required, or assigned.

Physical requirements/ Working Conditions:

  • Ability to walk through the Bender JCC building periodically to meet with program participants if requested and retrieve paper registrations.
  • Ability to bend down.
  • May not request PTO on the first two working days of the month due to the monthly registration and membership drafts.
  • Expected to work each day that the auditors are in-house which is usually the 3rd or 4th week of July and the first two weeks of November.

Knowledge, Skills & Abilities Required:

  • 2 years of database experience required; Familiarity with Salesforce preferred.
  • Minimum of 2 Years of billing experience preferred.
  • Excellent written and oral communication skills.
  • Excellent computer skills including familiarity with Excel and Word.
  • Strong Interpersonal Skills with a customer service orientation.
  • Ability to meet deadlines.
  • Ability to count money accurately.

Educational Degree(s), Professional Degree(s), or Certificate(s) Required:

  •  Minimum of Associate Degree in Accounting or related field required

Other Requirements:

  • Knowledge of and respect for, the mission of the Bender JCC
  • Knowledge of the rules and regulations of the Bender JCC, including its Personnel Handbook, and to abide by them

Application Instructions

Click here to apply