Careers

Jewish Federation of Greater Washington – Part Time Donor Relations Associate

Posted: 03/06/2020

Position Overview:

The Donor Relations Associate is responsible for strengthening donors’ relationships with the organization and supporting colleagues’ efforts to do the same. This includes speaking with donors directly, working with colleagues to develop a strategic plan for donor relations and managing the acknowledgment and payment reminder process for donors’ gifts. This person should be a personable self-starter who is able to multi-task and successfully prioritize in order to complete their full portfolio compliment in a timely manner within a fast-paced environment.

Primary Responsibilities

· Learn all aspects of The Jewish Federation of Greater Washington’s customer relationship management database, Blackbaud Enterprise CRM

· Process commitments and payments to donor accounts

· Exercise good judgment, attention to detail and decision-making skills when working on donor accounts and use strong interpersonal skills when communicating with donors and colleagues

· Respond to inquiries and correspondence from donors and colleagues in a timely manner

· Work closely with Financial Resource Development and other staff to develop strategies to ensure that donors are receiving excellent customer service

· Process, export, merge and edit, as necessary, donor acknowledgments and reminders

· Assist with data hygiene and entry into the donor database

· Run basic queries and export results from internal fundraising database systems according to specific criteria to assist with analysis, lists and reports

· Work as a team member in the strategic design and implementation of personal, departmental and organizational goals

· Perform other duties as assigned

Requirements

· Experience in working with a donor or customer relationship management database

· Minimum one to two years of experience with a fundraising or direct response organization

· Excellent verbal communication skills, in order to respond effectively and diplomatically with donors, volunteers, community leaders, and the general public

· Proven ability to work collaboratively and effectively with peers in the organization whose support is needed to implement the goals and objectives of the position.

· Strong proficiency in Microsoft Word and Excel

· Proven attention to detail in composing, typing and proofing written materials

· Professional, service-minded attitude and demeanor

· Detail-oriented, with strong multi-tasking, organizational, planning, follow-up, and prioritization skills

· Ability to routinely handle sensitive/confidential information where the highest level of discretion is expected

· Ability and willingness to take direction, combined with the ability to work independently with little or no supervision when appropriate

· Ability to communicate effectively with all levels of management/strong interpersonal skills/ must possess a positive can-do attitude

Organizational Vision, Mission, and Function:

The Jewish Federation of Greater Washington is an innovative, mission-driven non-profit organization dedicated to building a vibrant, welcoming and inclusive Jewish community for all. Federation identifies and meets community needs to create a strong local Jewish community and strengthen our connection with Jews in Israel and around the world. Federation partners with more than 60 local, national and international agencies to offer innovative programs and services to all who need and want them. Federation articulates a clear vision for Jewish life and brings together resources of all kinds in pursuit of that vision.

Application Instructions

To apply for this exciting position, please send a cover letter, resume and writing sample to jobs@shalomdc.org with subject line: PT DONOROPS FY20